Live Chat Options for Real Estate Websites

Renae | April 25, 2016 | Real Estate Technology Product Reviews

Live Chat Options for Real Estate WebsitesMost websites that provide a high level of customer service today offer live chat technology to their web visitors. You may have seen this feature on a recent website peeking out from the bottom of the website or sitting on its contact page.

Live chat is a great way for real estate agents to engage with leads that come to their website right away. It may look complicated at first, but a number of software companies have emerged or improved their services to make it easy for even the most tech-unsavvy agents to use.

Live chat may not be for everyone, though. If you have a team agents or an assistant or two who can dive into chats, then this could work well.

Some of the benefits of live chat:

  • If you aren’t at the office or on the road, you can quickly engage with a lead.
  • Some web visitors may be hesitant to call or email but feel “less committal” just chatting online.
  • You can easily integrate your phone with most live chat software through an easy-to-use-app.
  • You can keep track of where visitors have been coming with solid reports.

Let’s explore a few of the live chat software out there and how you can include them in your real estate website.

Ultimate Live Chat

Description from UltimateLiveChat.comThis software allows you (the website operator) to be able to provide livechat support to your website’s visitors right from your desktop or mobile device. You can use it to communicate with your clients, or start an instant messaging community for your website. Engage in pro-active chat sessions with your visitors and monitor your website activity in real-time. View detailed information about your visitors including their geo-graphical location, referring website, pages they have visited, and more…

With a quick and easy three step installation, you can be all setup within a few minutes. No server configuration changes needed and you don’t need any technical skills. There are no hidden costs or fees!

Top Features:

  • Provide Live Support – Communicate with your visitors from your desktop or mobile!
  • Unlimited operators and computers – You can create as many operators as you like!
  • Supports multiple websites – Livechat for all your websites from one application!
  • Monitor your website activity in real-time – Monitor and view in-depth information on your visitors!

Pricing:

  • JLive! Chat Personal (1 operator) – $49 per year
  • JLive! Chat Small Business (up to 25 operators) – $99 per year 
  • Trial? Not found

Zopim

Description from Zopim.comZopim Live Chat lets you monitor and chat with visitors in real-time, making e-commerce easy and effective for a wide range of businesses. Impress your customers personally and ease them into their purchase . This unique approach has proven to be effective, increasing sales conversions by a factor of 10, as reported by Forrester Research, and by many of our satisfied customers. Zopim was built and developed to be incredibly easy to install and use on any website. Simply sign-up for a free 14-day trial , get the unique embed code from the Zopim Dashboard , and paste it into your website’s HTML source code. Visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard. We have built Zopim to be compatible with virtually all websites, without any software downloads, or firewall restrictions, and it is fully optimized for mobile devices. Zopim is available through multiple channels, including free iPhone, Android and BlackBerry apps.

Top Features:

  • Mobile – Mobile optimized live chat widget and chat button that works on every site; Native iOS, Android and Blackberry apps
  • Customisable – Customizable chat widget to suit your style; Beautifully designed and easy to use HTML5 dashboard
  • Advanced features – Monitor visitors and track their experience; Proactive chatting with customizable triggers. Automatic crowd-sourced translation. Full suite of dashboard analytics. File sending. Operating Hours. Spam reduction via banning. SSL support. Chat shortcuts. Chat history. Chat routing.

Pricing:

  • Lite – Free for just one agent
  • Basic – $14 per agent per month
  • Advanced – $25 per agent per month (extended features of Basic)
  • 20 percent off for annual plans
  • Trial? 14 days

WebsiteAlive

Description from WebsiteAlive.comWebsiteAlive is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile innovations delivered in a straightforward and streamlined approach. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — AliveChat and AliveDial — are being used to meet and greet website visitors, answer questions, increase leads and close sales. Used and trusted by more than 11,000 web and mobile sites, WebsiteAlive prides itself on its innovation, simplicity, flexibility and value that help Internet-based small, medium and large businesses and organizations thrive.

Top Features:

  • Reflect the visual brand your customers already know and love.
  • Customizable features create a seamless online experience.
  • Customize without coding with our easy-to-use user-interface editor.
  • Real-time reporting tools give you valuable metrics on chat trends, site traffic and surveys.
  • WebsiteAlive supports Android & iOS Apps, Google Chrome Extensions and Mac & PC Desktop applications.

Pricing:

  • AliveChat – $50 per month for two licenses
  • AliveChat Plus – $100 per month for two licenses plus additional reporting and control features
  • Trial? Not found

It’s important to schedule a demo and ask lots of questions before committing to a live chat program or any software, for that matter, that you will use for your real estate business. Take a look at your needs, your team and determine just how many of the features you need. Start small and if you need more features, you can always upgrade.

Integrating a live chat option within a total lead follow-up solution can help make sure you connect with leads and don’t miss out on a potential client again.

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Renae

Renae Virata is the Director and Founder of the strategic marketing firm revXmarketing, based in Dallas, Texas. A native of Houston and a graduate of Vanderbilt University, Renae has always been an avid writer. You can learn more about her and her work at www.revXmarketing.com. Want to guest post on Home Value Leads? Find out how!